Terms and condition

1. Montenegro Wonders is an local company which allows visitors to reserve tourism related products and services (the ‘services’) including tours, experiences, transportation.

2. All services are booked through Montenegro Wonders with a local tourism operator or service provider in the relevant country. These terms and conditions apply to services booked through the website ‘Montenegro Wonders’ however all reservations are operated and handled by the designated tour provider (the ‘Operator’ or ‘Provider’).

3. Montenegro Wonders, on behalf of the end Provider will handle the reservation, as well as any requests to change or cancel the booking, in accordance with the terms and conditions of the provider.

4. Any complaints or claims regarding the service received during the reservation or booking process should be addressed to Montenegro Wonders via the contact form on this website.

5. Date or time of departure, pickup, or drop off, or the content of a tour itinerary, are subject to change or cancellation should unforeseen circumstances occur, at the discretion of the tour operator changes to the itinerary. The customer will be updated as early as possible in case of changes. It is recommended that all customers check their email at 10pm on the day before travel as updates might be provided.

6. Tourists on group tours are obliged to stay with tour at all times. Separation from the group can result in being left behind and in cases where the guide is unable to find the tourists, ‘rescue fee’ will be at customers expense.

7. Tours are conducted in various sizes of tourism buses, vans and vehicles and no guarantees can be made as to the size or model of vehicle used. All vehicles will comply with the local regulations.

8. Special needs such as wheelchairs, baby chairs, carriages, or special dietary requirements require advanced notification and are on a request basis. Whilst the Montenegro Wonders team will do their best to ensure their delivery, these services often require coordination with a third-party and we cannot be held responsible in cases of lack of delivery or quality.

9. All daily tours are conducted in English with French, Spanish, German, Italian, and Russian by advance request and we can not grantee that we will find suitable tour guide.

10. Montenegro Wonders accepts no liability for direct or consequential loss of personal belongings and recommends that valuable belongings be left at home. Not all of our tours include insurance. We recommend for personal health and damage insurance cover to be taken out by each traveler.

11. Operator may at their own discretion require a person to withdraw from any tour if their conduct is deemed to be offensive or to cause annoyance to other passengers, or the person is not able to keep a pace with the remainder of the group to the detriment of the experience of other members. We shall have no further liability for the carriage of such traveler nor should the traveler be eligible for any refund or compensation.

12. Montenegro Wonders (Operator) reserves the right to implement alternate locations or make other significant changes to the itinerary, including cancellation, due to force majeur, weather conditions, operational considerations, or imposed security limitations. In these cases there will be no entitlement to compensation. Specifically in the case of bad weather (such as flooding) where access to a site is not possible, Operator will decide on an alternative program according to what is safe and possible. Operator will attempt to refund the customer the cost of any entrance tickets which were unused (according to the nature of the ticket and possibility in obtaining refund from the site) but there will be no refund of the tour itself.

13. Operator cannot guarantee the provision of services by third party providers such as hotels and in cases where hotels are not available at the confirmed terms, may switch guests to another property.

14. Montenegro Wonders will, in case of changes, delay or cancellation in service provided by third parties such as airlines, border agencies, government bodies, or others, attempt to provide solutions to ensure the minimal impact to the schedule, experience, and cost.

15. Passengers must try to arrive to start point on-time and understand that in group tours, delays to pickup might occur due to traffic or other conditions.

16. During the tour, drivers or other members of our team might take pictures for marketing purposes. If passengers do not agree with this, please inform tour guide of the company at the time.

17. It is recommended that passengers have a cell phone where they are able to make and receive calls. in case our team needs to contact them during the tour.

Ordering & Cancellation Policy

Customer will receive an email confirmation once the booking is complete.
Most of one day tours have free cancellation up to 48 hours before departure time. This cancellation is usually without charge however in certain cases is subject to a 5% handling fee. No refund will be provided for cancellation within 48 hours of day of the tour or for no-show arrivals on the day of the tour.
Cancellations for tours including flights and other specialist suppliers require 48 hours .
Multi day tours might have different policies which are stipulated on their description page. This is particularly notable for package tours where cancellation is as follows:

Up to 20 days before departure – 50%

Less than 3 days – 100%

In a situation of inflation we keep right to change prices compatible with % of inflation in country.

In rare circumstances the operator might have to modify or altogether cancel a tour due to operational reasons or lack of participants. The customer will be informed as early as possible. In this case customers will receive a full refund (minus bank taxes) or the right to switch to an alternative tour or alternative departure for the reserved tour . Since Montenegro is not part of EU and at the moment our government try to implement law in tourism it might be changing in prices duo to new fees we have to pay as a agency.